Frequently Asked Questions

Introduction to DTF and Company Basics

What is Direct to Film (DTF) printing, and how does it work for custom designs?

How is DTF printing different from other methods like screen printing or sublimation?

What are the benefits of using DTF transfers for making custom apparel or products?

Who is Lightink, and what services do you offer to your customers?

What makes Lightink unique compared to other custom transfer providers?

Do you have any minimum order quantities, or can I order just a single transfer if needed?

Shipping & Fulfillment

What is your typical turnaround time or processing time before my order ships out?

Do you offer same-day printing or rush order options if I need my transfers urgently?

Which shipping carriers do you use to send out orders (UPS, USPS, FedEx, etc.)?

How long does shipping usually take, and will I receive a tracking number for my shipment?

How much does shipping cost, and do you offer free shipping for orders over a certain amount?

Do you ship orders on weekends or only on business days?

What happens if my package gets lost or is significantly delayed in transit?

How do you package the DTF transfers for shipping to ensure they aren’t damaged during delivery?

If I need my order by a specific date or event, what’s the best way to ensure it arrives on time?

Artwork Guidelines (Resolution, File Prep, Formats, Common Mistakes)

What resolution (DPI) should my artwork be in to ensure the best print quality for DTF transfers?

Should I design in CMYK or RGB color mode to have my colors print accurately?

Do I need to have a transparent background in my artwork, and what happens if I don’t remove the background?

What file format is best for uploading designs (is PNG better than JPEG, PDF, etc.) for DTF printing?

How large can my design file be – are there any file size or dimension limits I should know about?

Do I need to include any bleed or extra border around my design for printing purposes?

Should I leave a margin or spacing between multiple images on a gang sheet to allow for cutting them apart?

Will your team adjust, resize, or color-correct my artwork if needed, or do you print exactly what I send?

How can I make sure the colors in my print will match the colors I see on my screen (any tips for color accuracy)?

What are some common artwork mistakes to avoid (for example, low resolution images or incorrect file formats)?

Do you check my artwork for any issues (such as poor quality or missing elements) before printing?

Ordering Process (Uploading Designs, Gang Sheets, File Setup)

How do I place an order on Lightinkus.com for custom DTF heat transfers?

Do I need to create an account to order, or can I check out as a guest on your site?

What is a “gang sheet,” and how can I use one to print multiple designs in one go?

How do I properly set up a gang sheet with multiple designs on it for printing?

Can I upload multiple different designs in a single order or on one gang sheet?

Will I get to see a proof or preview of my design before you print and ship it?

Is there a maximum or minimum size for the designs you can print (in terms of dimensions)?

Do I need to mirror or flip my design before uploading, or will you print it in the correct orientation?

Can I reorder a design I’ve had printed before – do you save customer artwork for easy reorders?

I don’t have a ready-made design – can Lightink help me create one or recommend design services?

I already placed my order but want to add another design or item. Can I modify my order or do I need to place a new one?

Application and Heat Pressing Instructions

How do I apply the DTF transfers to a garment or fabric once I receive them?

What heat press temperature and press time do you recommend for pressing DTFSheet transfers onto garments?

How much pressure should I use on my heat press when applying these transfers for the best results?

Are these DTF transfers hot-peel or cold-peel, and what does that mean for how I remove the film after pressing?

Can I use a regular household iron or a Cricut EasyPress to apply these transfers, or do I need a professional heat press machine?

What kinds of fabrics or materials can I apply the transfers on?

What steps can I take to ensure the transfer adheres properly and lasts through many washes?

Part of my design didn’t transfer fully or is peeling off – what might have gone wrong, and how can I troubleshoot the issue?

Can I layer multiple DTF transfers on top of each other or apply transfers over seams and zippers?

Should I pre-press (preheat) my garment before applying the DTF transfer, and why is that important?

Is there a way to remove or reposition a transfer if I accidentally press it in the wrong place or the wrong way?

Returns & Refunds

What is your return/refund policy for custom DTF transfers, since they are made-to-order products?

Can I return or exchange my custom transfer sheets if I change my mind or ordered the wrong item?

What if my transfers arrive damaged or there was a printing error with my order?

Will you reprint or refund my order if there’s a mistake or quality issue that was the fault of DTFSheet.com?

What kind of proof or documentation do you require if there is an issue with my prints?

How do I report a problem with my order, and how quickly do I need to notify you if something is wrong?

Do you offer any satisfaction guarantee on your products if I’m not happy with how my transfers turned out?

Can I cancel or change my order after I’ve placed it (before it has been printed and shipped)?

If my package was lost by the shipping carrier, what is your policy on replacing the order or refunding the cost?

Do I need to return the faulty or misprinted transfers back to you in order to get a refund or reprint?

Customer Service

How can I contact your customer service team if I have questions or issues with my order (do you have a phone number, email, or live chat?)

What are your customer service hours, and how quickly can I expect a response to an inquiry or support ticket?

Do you offer support through social media or any messaging apps for quick questions?

Technical Support and File Issues

I’m having trouble uploading my design file to your website – what should I do if the uploader isn’t working properly?

What if my artwork file is very large or the site says the format isn’t accepted? Is there another way to send you my design?

Will you notify me if there’s a problem with the file I submitted (for example, if the resolution is too low or something is missing) before you print it?

How can I track the status of my order or see where it is in the production process after I’ve placed it?

I got a notification that there’s an issue with my artwork file – what does that mean, and how can I fix the problem to proceed with my order?

Can I email my design file or use another method to send artwork if the online upload fails or has issues?

If I realized I uploaded the wrong file or made a mistake in my artwork after submitting the order, can I replace the file or update my order with the correct artwork?

Payment and Pricing

How are custom DTF transfers priced – is pricing based on the size of the design, the quantity ordered, or something else?

Do you offer bulk pricing or discounts for larger orders or wholesale quantities?

What payment methods do you accept for online orders (credit/debit cards, PayPal, etc.)?

Are there any additional fees, setup charges, or artwork fees that I should be aware of?

I’m a reseller with a tax-exempt certificate – how can I place a tax-free order with Lightink?

If I want to place a very large order, can I get a custom quote or special pricing beyond the standard rates?

Sample Orders and Test Prints

Do you offer any sample packs or test prints so I can try out your DTF transfers before placing a larger order?

What is included in the free sample pack that you offer, and how can I request one for myself?

What is a “Custom Sample Print” and how is it different from a regular order or the free sample pack?

Can I order just a single transfer of my own design as a test run or sample to see how it turns out?

Will the sample transfers be the same quality and materials as the transfers in a normal paid order?

Can I choose the designs or images in a sample pack, or are they pre-selected by Lightink?

Do the sample or test prints come with any DTFSheet branding on them, or are they unbranded?