Refund or Reprint Policy

Refund or Reprint Policy

At LIGHTINK , we strive to provide high-quality prints and excellent customer service. If you encounter any issues with your order, please review our refund and reprint policy below.

Returns for Non-Quality Reasons

Returns for non-quality reasons are not accepted. For production-related print or adhesion issues, damaged or defective items, or incorrect items received, contact us within 72 hours of delivery. Our team will review eligible concerns under the refund and reprint process below.

 

Reprints:

  • We will reprint orders if there are issues with print quality or adhesion that result from our production process.

  • Reprints will not be provided if the issue stems from poor-quality files provided by the customer. To avoid this, please ensure that your files meet our required specifications before submitting them.

  • If a reprint is approved, we will process and ship the replacement order as soon as possible.

 

Refunds/Reprints for Other Issues:

  • Refunds or reprints for other concerns, such as incorrect orders or defects, will be evaluated on a case-by-case basis.

  • A refund or reprint will only be granted with approval from our management team after reviewing the issue.

  • Customers may be required to provide clear photos or return the defective items before a resolution is determined.

 

Lost Packages

If your package appears lost in transit, contact us with your order number and tracking details. We will investigate with the carrier. Once the loss is confirmed, we will replace and reship the order at no additional charge.

 

Time Limit for Requests:

  • To request a refund or reprint, you must contact us within 72 hours  of receiving your order.

  • Requests made after this period may not be eligible for a refund or reprint.

 

How to Request a Refund or Reprint:

  1. Email our customer service team at contact@lightinkus.com with your order number and a description of the issue.

  2. Attach clear photos of the product to help us assess the problem.

  3. Our team will review your request and respond within 2-3 business days with a resolution.

We appreciate your understanding and cooperation. If you have any further questions, please feel free to contact us!