Refund or Reprint Policy
At LIGHTINK , we strive to provide high-quality prints and excellent customer service. If you encounter any issues with your order, please review our refund and reprint policy below.
Reprints:
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We will reprint orders if there are issues with print quality or adhesion that result from our production process.
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Reprints will not be provided if the issue stems from poor-quality files provided by the customer. To avoid this, please ensure that your files meet our required specifications before submitting them.
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If a reprint is approved, we will process and ship the replacement order as soon as possible.
Refunds/Reprints for Other Issues:
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Refunds or reprints for other concerns, such as incorrect orders or defects, will be evaluated on a case-by-case basis.
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A refund or reprint will only be granted with approval from our management team after reviewing the issue.
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Customers may be required to provide clear photos or return the defective items before a resolution is determined.
Time Limit for Requests:
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To request a refund or reprint, you must contact us within 72 hours of receiving your order.
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Requests made after this period may not be eligible for a refund or reprint.
How to Request a Refund or Reprint:
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Email our customer service team at contact@lightinkus.com with your order number and a description of the issue.
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Attach clear photos of the product to help us assess the problem.
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Our team will review your request and respond within 2-3 business days with a resolution.
We appreciate your understanding and cooperation. If you have any further questions, please feel free to contact us!