Shipping policy
Shipping & Processing
DTF transfers: Orders placed by 12:00 PM Mountain Time Monday–Saturday ship the same day; orders after the cutoff ship the next business day.
Custom printed apparel: Production usually takes 5–7 business days after final artwork approval. Rush pickup for printed apparel may be available as soon as the next day, but must be confirmed by text message at 801-669-3812 before ordering.
Embroidery orders: Usually ships within 15–21 days. If artwork review, product availability, or order details affect the schedule, we will contact you.
Free Shipping
DTF Print orders of $99 or more qualify for free shipping. Apparel and other products qualify at $299 or more. Shipping eligibility and any charges are shown at checkout.
Shipping Rates
For orders that do not qualify for free shipping, shipping charges are calculated at checkout based on the delivery address and package weight. Any additional charges for destinations outside the continental United States are shown at checkout.
Estimated Transit Time
For standard shipping within the continental United States, estimated carrier transit time is 3–5 business days after dispatch. This does not include production or order processing time. Delivery times are estimates, not guarantees, and may be affected by the carrier, holidays, weather, and delivery conditions.
Shipping Areas
We offer shipping to the United States. Please note that shipments outside the continental US may incur additional charges.
Additional Information
Carrier transit times can vary because of weather, holidays, and delivery conditions. If tracking indicates that a package may be lost, please contact us so we can investigate with the carrier. Once the loss is confirmed, we will replace and reship the order at no additional charge.
If you experience any issues with your shipment, please contact us, and we will do our best to resolve the situation as quickly as possible.
Shipping Destinations:
We currently ship within the United States, including all 50 states and U.S. territories. We do not ship internationally at this time.
Order Tracking:
Once your order has shipped, you will receive an email with a tracking number. Please allow up to 24 hours for tracking updates to appear.
Lost or Damaged Packages:
If a package is lost in transit, contact us with your order number and tracking details. After we confirm the loss with the carrier, we will replace and reship the order at no additional charge. If tracking shows delivered but you cannot find the package, contact us and the carrier so we can review the delivery. If your order arrives damaged, incorrect, or misprinted, contact us within 72 hours of delivery with your order number and clear photos.
Returns & Refunds:
For details on returns and refunds, please visit our Refund or Reprint Policy.
If you have any questions regarding shipping, feel free to contact our customer service team at contact@lightinkus.com